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Loyalty Programme

A GUIDE TO USING OUR FREQUENT FOX LOYALTY & REWARDS PROGRAM

Dear fit friend,

This is my way of saying thank you for supporting our little brand since March 2014! You’ll earn points for activities on my site, like referrals and purchases, and also other fun fitness activities & classes.
You can use them to earn discounts off purchases, so the more you collect the more you save, and the more you can afford to work out! :)
It's a little goody to help you get one step closer to your fit goals!
xoxo
hui

 

GET STARTED! HERE'S HOW:

1) Go to our website & click on at the BOTTOM LEFT of our website.


2) Register an account - sign in & click on  to see how many points you have.


3) The Frequent Fox Loyalty Program will appear & you can start redeeming RM5, RM10 or RM15 vouchers to use upon checkout.

4) Earn points when you refer a friend, purchase, follow us on social media, join a class & more!  

    If you need some help, use our new live chat function on our website, or email hello@ashbenimble.com & my trusty customer service champion Sam will assist. 

     

    How do I refer a friend?

    1) make sure you have an account registered with us at www.ashbenimble.com (click on the SIGN IN button at the top right of our website) 

     

    2) click on  button below the page 


    2) click on Refer A Friend & this page will appear:

    3) You can choose to share via Twitter, Facebook, email or copy & paste the referral link below to share personally via Whatsapp or Text. 


    4) Your friends will need to use the special link to sign up as a member, use the WELCOMETOABN RM15 discount code to purchase an item above RM50.

     

    5) You will receive a discount code for RM15 once your friend has made their purchase!

     

      Who can join?

      Anyone with an Ash Be Nimble account is automatically enrolled!

      Get your friends who haven't purchased with ash be nimble before to sign up, and you will both get a RM15 voucher! You can also redeem your points RM 5, RM10 and RM15 at one time for one purchase.
      to check on how you received your points, just click on HISTORY.

      How do I earn points?

      You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.

      How do I view my point balance?

      Your point balance is on every page in the top bar.

      How do I redeem my points?

      1) Select the tab called *Redeem Points*.
      2) Here you’ll see all the rewards we offer.
      3) If you have enough points, you can redeem them for a reward.

      Is there a limit to how much points I can collect?

      No. Go ahead and earn as many points as you can! The amount you may redeem at each time however, is limited.

       

      What do the 'approved', 'pending' & 'cancelled' statuses mean?

      Approved: These points can be redeemed for rewards immediately
      Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals
      Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

      What happens if a friend I refer cancels or returns their order?

      Your pending points will become cancelled and will be removed from your account.

       

      Why did my account balance go down?

      You, or someone you referred, cancelled or returned a purchase.

       

      I completed an activity but didn't earn points!

      It can sometimes take a few minutes for us to process your activity and provide your points.

       

      Can I use my points during checkout?

      Not directly - please redeem your points for a voucher which can then be applied during checkout.

       

      How do I leave the program?

      If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.

       

      What happens if I leave & decided to join again?

      Just contact us and we'll re-enroll you. However, your point total will begin from zero.

       

      Where can I report a problem or give feedback?

      Please use our normal contact details.

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