A GUIDE TO USING OUR FREQUENT FOX LOYALTY & REWARDS PROGRAM
Dear fit friend,
GET STARTED! HERE'S HOW:
1) Go to our website & click on at the BOTTOM LEFT of our website.
2) Register an account - sign in & click on to see how many points you have.
3) The Frequent Fox Loyalty Program will appear & you can start redeeming RM5, RM10 or RM15 vouchers to use upon checkout.
4) Earn points when you refer a friend, purchase, follow us on social media, join a class & more!
If you need some help, use our new live chat function on our website, or email email@example.com & my trusty customer service champion Sam will assist.
How do I refer a friend?
1) make sure you have an account registered with us at www.ashbenimble.com (click on the SIGN IN button at the top right of our website)
2) click on button below the page
2) click on Refer A Friend & this page will appear:
3) You can choose to share via Twitter, Facebook, email or copy & paste the referral link below to share personally via Whatsapp or Text.
4) Your friends will need to use the special link to sign up as a member, use the WELCOMETOABN RM15 discount code to purchase an item above RM50.
5) You will receive a discount code for RM15 once your friend has made their purchase!
Who can join?
Anyone with an Ash Be Nimble account is automatically enrolled!
to check on how you received your points, just click on HISTORY.
How do I earn points?
How do I view my point balance?
How do I redeem my points?
Is there a limit to how much points I can collect?
No. Go ahead and earn as many points as you can! The amount you may redeem at each time however, is limited.
What do the 'approved', 'pending' & 'cancelled' statuses mean?
Approved: These points can be redeemed for rewards immediately
Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.
What happens if I leave & decided to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please use our normal contact details.