FREE SHIPPING IN WEST M'SIA
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questions?

When are you open?

Our opening hours are:

Mon - Fri: 10am to 6pm

Thu: 10am to 830pm

Sat - Sun: 10am to 3pm (First & Last Weekend of the month)

Wanna know what are our latest opening hours? Call us at 0111400557

 

Where are you located?

Our address is:

The Fox Den

30A Jalan SS20/10, Damansara Kim,

47400 Petaling Jaya

Selangor

  

How do i order online?

First off, thank you for checking out our website! You'll need to sign in with your email address. If you haven't registered with us, you can create an account in seconds! Just click on our sign in button!

  1. You may place an order via our website by clicking on each product and choosing a size. This will be automatically add to your cart. 
  2. Once you are satisfied with all the items you have selected, you may click on the “Cart” label on the top right corner of your device to review your items.
  3. You may change the quantity from there, update your cart and proceed with the checkout process to continue with making your payment.

 

How do I make payment?

To make your shopping experience as pain free as possible, we offer several different payment options:

1) Credit card | We accept all types Visa and Mastercard credit cards, both international & local.
2) Online Banking | You can perform instant fund transfer via major Malaysian banks. (Click on FPX for Maybank2U)
3) PayPal | We also accept payments via paypal for those wanting a safe and easy method of payment without disclosing credit card and bank details.

If you are having trouble making payment, do contact us via hello@ashbenimble.com and we'll assist you with your payment.

 

How does your delivery work?

To help you understand our process, we pack and ship items three times a week, on: Monday, Wednesday & Friday. For orders within Malaysia, you should receive your items within 3-4 working days of placing your order online. If you would like to get it quicker you can leave a note in your online order and opt to pick it up from our shop in Damansara Kim, PJ.

Our address & opening hours are:

30A Jalan SS20/10, Damansara Kim, 47400 Petaling Jaya, Malaysia

Monday - Friday 10am - 6pm

Thursdays 10am - 830pm

Saturday - Sunday 10am - 3pm (First & Last Weekend of the month)

Do let us know in advance if you're coming to pick up so we can set aside for you and not send out with PosLaju

For international orders, we use various shipping providers to source for the most reasonable price for you! The rates vary according to the location and weight of parcel. If you provide me with your address and estimated number of items we can provide you with a rough number!

 

Can i know the status of my order? 

When we ship out our items, you will be sent a tracking number via an email notification. You'll be able to use that tracking number along with the link provided and check with our postal service provider.  

 

How can I trace my international delivery?

You can trace it using your shipping reference on the couriers tracking portal. If you are having issues tracking it, do let us know! However, in some cases once your package has reached its destination transit centre (your country's main courier hub and transit centre), we are not able to contact  but if the shipment arrive at the local post office of the destination. You can try contacting your local post office as well! 

Do you have an exchange policy?

We have a 14 day exchange policy and if you have not worn it (but tried it on for quick sizing) and in the same condition, you may stop by the Den anytime during opening hours. just give us your invoice number and name when you come by! otherwise, you may courier it back to us and forward us your invoice you received at time of purchase to hello@ashbenimble.com and process the exchange for you!

 

Can i exchange & how?

We accept exchanges provided the ash be nimble tag is still attached to the apparel and you haven't done a workout in it yet! :) We usually have a time limit of 30 days.

You may exchange an item by completing the exchange card you would have received with your delivered package and opt for the options below:

1) posting it to our shop, the fox den: 30A Jln SS 20/10 Damansara Kim, PJ 47400 SGR

It's only RM6 with PosLaju! Once we receive your item, we will mail out your new item. Or,

2) visiting our store to personally make an exchange

Our address & opening hours are:

30A Jalan SS20/10, Damansara Kim, 47400 Petaling Jaya, Malaysia

Monday - Friday 10am - 6pm

Thursdays 10am - 830pm

Saturday - Sunday 10am - 3pm (First & Last Weekend of the month)



My details are not right. How do i change that?

1. Click on MY ACCOUNT 

2. Click VIEW ADDRESSES where your details are displayed.

3. You can now edit your details or add a new address, maybe your work place!

 

How do I use my promo code / discount code / store credit? 

1) You may use your promo code / discount code / store credit upon checking out.

2)Once you are ready to checkout, “update your cart” and click on “checkout - click to pay via internet banking, paypal or credit card.

3)Under customer information, you will be able to view your items and ‘apply’ your discount there!

 

How does sizing work

 For your easy reference here is our women's sizing guide:  http://www.ashbenimble.com/pages/sizing-chart 

WOMEN'S SIZE CHART TOPS
Measurements In Inches : Chest / Waist / Hips / Size Equivalent
XS : 32 / 24 / 6 / UK6-8 / US2-4
S  : 34 / 26 / 6 / UK8-10 / US4-6
M : 36 / 28 / 6 / UK10-12 / US6-8
L : 38 / 30 / 7 / UK12-14 / US8-10
XL : 39 / 32 / 7 / UK14-16 / US10-12

WOMEN'S SIZE CHART BOTTOMS
Measurements In Inches : Waist/Hip/Length/Size Equivalent
XS : 24 / 35 / 25 / UK6-8 / US2-4
S : 26 / 37 / 25 / UK8-10 / US4-6
M : 28 / 39 / 26 / UK10-12 / US6-8
L : 30 / 41 / 26 / UK12-14 / US8-10
XL: 32 / 41 / 26 / UK14-16 / US10-12

 

I got the wrong item delivered, what should I do?

Sorry about that! Do send us an email with your order number and phone number and we will arrange for someone to contact you about collecting the item and passing the correct one to you!

Do you have a phone number?

Yes we do! you may reach Samantha, our customer experience champion at +601114000557 (Malaysian line) Monday - Friday 10am - 6pm. Outside office hours, you can leave a whatsapp message, sms or email us at hello@ashbenimble.com

What is the status of my order? I have not received any notification of my shipping?

To help you understand our process, we pack and ship items three times a week, on: Monday, Wednesday & Friday. Once we ship your order we will update with tracking number within 24 hours. For orders within Malaysia, you should receive your items within 4 working days of placing your order online. 

 

How can i purchase a gift card?

Thanks for thinking of us! We have RM50 and RM100 Gift Cards you can purchase from us online or in store. You may also opt to have it sent to your friend, colleague or loved one via post. You may leave a note with their name and address and we’ll send them a card along with their discount code! Or leave instructions like “self-collect” if you’d like to pick it up yourself.

 

 Can I find your products anywhere else? 

Yes you can! In fact, we have some our range on display and for purchase at selected fitness centres around Klang Valley and Malaysia. You can even us in selected departmental stores. Find out more on our stockist's page: http://www.ashbenimble.com/pages/stores-stockists

 

Loyalty Program: How does your Frequent Fox Loyalty Program work?
  1. make sure you have an account registered with us at www.ashbenimble.com (click on the SIGN IN button at the top right of our website)
  2. click on the FREQUENT FOX REWARDS (ORANGE ICON) at the bottom right of our website
  3. click on EARN POINTS by purchasing our products! for every RM1 spent, you get 100 points.
  4. click on REFER A FRIEND and either email them the code or send them the link. 
  5. inform your friend to click on the link, use the WELCOMETOABN RM15 discount code to purchase an item above RM50
  6. you will receive a discount code for RM15 once your friend has made their purchase!
  7. you can even earn points just by following us on Instagram and facebook!
  8. you can redeem your points - RM 5, RM10 and RM15 at one time for one purchase.
  9. to check on how you received your points, just click on HISTORY.

 

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